Contact Us

Before reaching out to us, please have a quick read through our FAQ's here where it's likely you will find the answer to your question:

Am I able to check out your products in person or pick up my order?  No. MMCC is an online-only retailer. Unfortunately our premises are not set up to receive visitors under any circumstances.

It's after 7AM... can you ship my order out today?  No. Our warehouse staff process all orders at 7AM each weekday and they are collected shortly thereafter. After 7AM, the earliest we can ship your order out is the following morning.... no exceptions unfortunately.

How much is shipping to my location?  You can obtain an instant shipping quote by adding the items you're interested in to your shopping cart without ever having to commit to a purchase. Simply add items to your cart, click on the cart icon at the top of the page, enter your address details and a quote will be displayed. You can add or delete items to your cart and see how that effects your shipping quote.

Do you ship to my country?  Please see our Store Guide page under the heading Shipping for details on where and how we ship.

Will this item fit my model bike? Generally speaking our parts are designed for universal fitment, meaning they can be fitted to anything. Some parts may be easier to fit to some model bikes than others.

Is the item I want in stock?  Unless an item is marked as "Sold Out" or is a special order item (indicated by an estimated shipping time being noted at the end of the item description), then the item is in stock ready for shipment.

Has my order shipped yet?  We will email you a few hours after your order has shipped. This email will include a tracking number. If you haven't received a shipping confirmation email from us, then your order has not shipped yet.

Can I change my order?  Orders are processed 7am Monday to Friday. This is hours before our customer service office opens, so if you would like to amend an order you would need to contact us before we close for the day the day prior to your order being processed.

Do you have any bikes for sale? No, we don't.


If your question hasn't been answered here, feel free to email us at Alternatively you can fill out our contact form by clicking here